RETURNS

RETURN AND REFUND POLICY (SECTION 10 OF TERMS AND CONDITIONS)

As a consumer, you have the right to return an order to us within 30 days from receiving the order. This right applies only if the product and its original packaging can be returned in the same condition as the received products purchased directly from www.gettapper.com and must be returned to our central warehouse for a return and refund to be made. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Tapper products not purchased through www.gettapper.com is not covered by our return policy. Gift cards are not refundable.

Please contact us via the Contact Form in the footer to create a return. A return label will be issued and emailed to you. 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please Note:

* Tapper does not provide free return shipping, a fee of 24.90 EUR will be deducted from your refund. Note also that Tapper does not refund any shipping or customs fees that have been paid by the customer.

* Orders that have been sent with Free Shipping will be charged shipping if these orders are returned due to unsuccessful - or refused - delivery.

* Your refund will not be approved if the product is damaged due to you not having followed the instructions on the product packaging.

* If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or original method of payment, there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via the Contact Form in the footer.

* If you've received our product as a gift and would like to make a return, the refund will be paid out to the original method of payment, i.e. the card or account used to make the purchase.

* Tapper does not offer exchanges.

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