FAQ

 

BEFORE YOU PLACE YOUR ORDER

PRODUCT:
  • All our AirPods Chains and Straps are compatible with all generations of AirPods and AirPods Pro.
  • Compatibility with other earphones may vary and cannot be guaranteed.
  • For further details around the products please check the tab "Details" under each specific product.
SHIPPING:
  • See all Shipping Information here
  • Worldwide Shipping with DHL Express and Deutsche Post (International Postal Service - Tracked)
  • DHL Express delivery time is normally 2-4 working days, depending on the country.
  • Deutsche Post delivery time is normally 5-20 working days, depending on the country.
  • See exact delivery times and shipping cost for your country at checkout and later in your order confirmation email.
  • Free DHL Express Worldwide Shipping on orders from 100 USD / 100 EUR / 85 GBP
  • Orders are shipped from Sweden (EU).
  • We are registered with VOEC (Vat On E-Commerce) in Norway.
PREORDER ITEMS:
  • If the product is a Preorder Item, it will have a shipping date mentioned in the product name and under a tab named "Preorder info" listed under the product on the product page. If there's no such info nor any info about it in your order confirmation email, the product isn't a preorder item.
  • If your order includes a preorder item, the whole order will ship together on the latest mentioned date written in the product(s) name(s) in your order confirmation email.

    ONCE YOU'VE PLACED YOUR ORDER

    • See your chosen shipping method and delivery time in your order confirmation email.
    • Shipping confirmation email will be sent out with your tracking details once the order has been shipped.
    • Placed order will be shipped within 2 business days (unless it's a preorder item, if so read more above), if you've placed your order before 11:00 AM CET Monday-Friday (excluding Swedish Holidays). During Holiday Season, it could in some cases take up to 3 business days for your order to be shipped.
    • TRACK YOUR DEUTSCHE POST shipment by entering your tracking number here
    • Once your Deutsche Post order has reached your country you can also track your order via your local postal operator.
    • TRACK YOUR DHL EXPRESS shipment by entering your tracking number here

    ONCE YOU'VE RECEIVED YOUR ORDER

    • If you'd like to make a return, please read more here
    • If you have any additional questions around your order, please contact us by clicking here

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