BEFORE YOU PLACE YOUR ORDER


PRODUCT:

• All our AirPods Chains and Straps are compatible with all generations of Apple AirPods (1st, 2nd, 3rd, 4th and 5th generation) and AirPods Pro (1st, 2nd and 3rd generation).
  
  
• Compatibility with other earphones may vary and cannot be guaranteed.
  
  
• The Tapper AirPods Strap / Chain is partially compatible with Touch Control
  features of AirPods/AirPods Pro. Allows you to click for actions like answering calls or playing music. Sliding on the touch control (a feature only available on AirPods 5 and AirPods Pro 2 & 3) is less convenient but it works if you start from the top or bottom of the AirPods holder and slide across the stem.
  
  
• For further details around the products please check the tab "Details" under each specific product.
  
  
  

• See all Shipping Information here
  
• Worldwide Shipping with FedEx, DHL Express, Deutsche Post (International Postal Service - Tracked) and Postnord
  
  
• FedEx and DHL Express delivery time is normally 2-4 working days, depending on the country.
  
  
• Deutsche Post delivery time is normally 5-20 working days, depending on the country.
  
  
• Postnord (shipments to Sweden) delivery time is normally 2-4 working days.
  
  
• See exact delivery times and shipping cost for your country at checkout, in your order confirmation email or click here.
  
  
• Free FedEx and DHL Express Worldwide Shipping on orders from 150 USD / 150 EUR / 130 GBP / 215 CAD / 250 AUD / 170 CHF
  
  
• Orders are shipped from Sweden (EU).
  
  
• Outside EU: Customer pays any import duties/taxes (varies by country, beyond our control - See Shipping Info in footer for more information).
  
  
• Manufacturing country: Listed under “Details” on each product page.
  
  
• For UK customers we include duties and taxes on all orders under £135 GBP. For orders over £135 GBP you, as the receiver, are liable for the total duties and taxes incurred.
  
  
• For Norwegian customers we are registered with VOEC (Vat On E-Commerce) in Norway.
  
  
  

• If the product is a Preorder Item, it will have a shipping date mentioned in the product name and under a tab named "Preorder info" listed under the product on the product page. If there's no such info nor any info about it in your order confirmation email, the product isn't a preorder item.
  
  
• If your order includes a preorder item, the whole order will ship together on the latest mentioned date written in the product(s) name(s) in your order confirmation email.
  
  
  

ONCE YOU'VE PLACED YOUR ORDER

• See your chosen shipping method and delivery time in your order confirmation email. You can also see our Shipping Times here.
  
  
• Shipping confirmation email will be sent out with your tracking details once the order has been shipped.
  
  
• Placed order will be shipped the same business day (unless it's a preorder item, if so read more above), if you've placed your order before 11:30 AM CET Monday-Friday (excluding Swedish Holidays). During Holiday Season, it could in some cases take up to 3 business days for your order to be shipped.
  
  
• TRACK YOUR DEUTSCHE POST shipment by entering your tracking number here
• Once your Deutsche Post order has reached your country you can also track your order via your local postal operator.
  
  
• TRACK YOUR FEDEX shipment by entering your tracking number here
  
• TRACK YOUR DHL EXPRESS shipment by entering your tracking number here
  
• TRACK YOUR POSTNORD shipment by entering your tracking number here
  
  
  

ONCE YOU'VE RECEIVED YOUR ORDER

• If you'd like to make a RETURN, please read more here
  
• Shipping costs are not refunded.
  
  
• Orders that have been sent with Free Shipping will be charged shipping if these orders are returned due to unsuccessful - or refused - delivery.
  
  
• If you have any additional questions around your order, please contact us by clicking here