FAQ
BEFORE YOU PLACE YOUR ORDER
PRODUCT:
- All our AirPods Chains and Straps are compatible with all generations of AirPods and AirPods Pro.
SHIPPING:
- See all Shipping Information here
- Worldwide Shipping with DHL Express and Deutsche Post (International Postal Service - Tracked)
- DHL Express delivery time is normally 2-4 working days, depending on the country.
- Deutsche Post delivery time is normally 5-20 working days, depending on the country.
- See exact delivery times and shipping cost for your country at checkout and later in your order confirmation email.
- Free DHL Express Worldwide Shipping on orders from 100 USD / 100 EUR / 85 GBP
- Orders are shipped from Sweden (EU).
PREORDER ITEMS:
- If the product is a Preorder Item, it will have a shipping date mentioned in the product name and under a tab named "Preorder info" listed under the product on the product page. If there's no such info nor any info about it in your order confirmation email, the product isn't a preorder item.
- If your order includes a preorder item, the whole order will ship together on the latest mentioned date written in the product(s) name(s) in your order confirmation email.
ONCE YOU'VE PLACED YOUR ORDER
- See your chosen shipping method and delivery time in your order confirmation email.
- Shipping confirmation email will be sent out with your tracking details once the order has been shipped.
- Placed order will be shipped within 2 business days (unless it's a preorder item, if so read more above), if you've placed your order before 11:00 AM CET Monday-Friday (excluding Swedish Holidays). During Holiday Season, it could in some cases take up to 3 business days for your order to be shipped.
- TRACK YOUR DEUTSCHE POST shipment by entering your tracking number here
- Once your Deutsche Post order has reached your country you can also track your order via your local postal operator.
- TRACK YOUR DHL EXPRESS shipment by entering your tracking number here
ONCE YOU'VE RECEIVED YOUR ORDER