RETURN AND REFUND POLICY (SECTION 10 OF TERMS AND CONDITIONS)

As a consumer, you have the right to return an order to us within 30 days from receiving the order. This right applies only if the product and its original packaging can be returned in the same condition as the received products purchased directly from www.gettapper.com and must be returned to our central warehouse for a return and refund to be made. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Please contact us via the Contact Form in the footer for detailed information about where to send the return. To complete your return, we require a receipt or proof of purchase and imagery showing the condition of the product(s).

Return shipping is paid by the consumer. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance if you chose to return the shipment yourself and not via a return label generated by us. We don’t guarantee that we will receive your returned item.

Gift cards are not refundable.

If you've received our product as a gift and would like to make a return, the refund will be paid out to the original method of payment, ie the card or account used to make the purchase.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. 

Your refund will not be approved if the product is damaged due to that you have not followed the instructions on the product packaging.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or original method of payment, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via the Contact Form in the footer.